Healthcare Scheduler

Job description

Job Summary

The Healthcare Scheduler position located in Gaithersburg, MD, is a hybrid role offered as a 3-month contract. The hourly pay ranges from $19 to $25. This role plays a vital part in ensuring that patients receive timely and efficient scheduling of diagnostic and interventional procedures in alignment with established protocols.

Responsibilities

• Organize and schedule diagnostic imaging, radiology services, and related procedures while adhering to departmental guidelines.
• Coordinate complex appointments that involve several steps, resources, and clinical considerations.
• Communicate with patients to arrange appointments, clarify scheduling details, and provide necessary pre-appointment information.
• Deliver empathetic and professional customer service throughout the scheduling process.
• Ensure scheduling information is complete and accurate before confirming appointments.
• Verify that required data is available to facilitate proper scheduling.
• Engage with clinical staff and physician offices to gather additional information or clarify any questions.
• Address scheduling issues and clinical inquiries appropriately by escalating to the relevant team.
• Maintain meticulous documentation of appointment details and patient interactions in the scheduling software and electronic medical records.
• Assist with scheduling calls in a call-center environment, including handling rescheduling and cancellations.
• Uphold patient confidentiality while adhering to HIPAA and organizational policies.
• Participate in training, team meetings, and departmental communications.
• Collaborate with colleagues to meet the scheduling demands and improve patient accessibility.
• Perform additional scheduling duties as assigned based on departmental requirements.

Qualifications

• At least 2 years of experience in healthcare scheduling with a focus on radiology and procedural scheduling.
• High School Diploma or equivalent educational background.
• Proven experience in patient communication regarding appointment logistics and preparation.
• Background in a healthcare-related setting such as hospitals, physician practices, or imaging centers.
• Familiarity with medical terminology.
• Experience with healthcare scheduling and electronic medical record platforms.
• Proficiency in navigating multiple scheduling systems and maintaining communication with patients and clinical teams.
• Prior experience with Cerner is preferred.
• Strong skills in data entry and computer operation.