**Job Title: Customer Service Lead**
The Customer Service Lead is responsible for supervising daily order processing and support tasks, in addition to mentoring and coaching the team. This role serves as a key escalation point for challenging issues and works closely with various departments to guarantee operational efficiency. Applicants should possess a high school diploma or equivalent and have a minimum of 3 years of experience in customer service or order management. Expertise in ERP systems and Microsoft Excel is mandatory, with a preference for those who have an associate or bachelor’s degree.
our team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
