Job Summary
The Patient Access Supervisor directs the department’s day-to-day front-end operations, including patient registration, insurance verification, and financial collections. This role guides and develops staff while supporting accurate, service-focused processes and adherence to organizational and regulatory requirements.
Responsibilities
- Oversee daily patient access activities, including registration, insurance verification, and collection of payments.
- Provide leadership, coaching, and support to team members.
- Participate in hiring and coordinate staff schedules.
- Ensure departmental practices follow applicable regulations and internal policies.
- Promote effective customer service and accurate handling of insurance claims.
Qualifications
- Associate’s degree in Business or a healthcare-related discipline.
- At least two years of experience in front-end revenue cycle operations.
- Proficiency with insurance claims and patient-focused customer service.
- Knowledge of regulatory requirements, including HIPAA and Joint Commission standards.
Erlanger Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
