The advisor is responsible for spearheading service recovery initiatives and addressing intricate patient issues to boost satisfaction and quality results. They collaborate with leadership and team members to execute strategic improvement projects informed by patient feedback and performance data. Applicants should have an associate’s degree or comparable experience along with a minimum of five years in a related field. Exceptional communication, coaching, and analytical abilities are essential to proficiently handle patient complaints and promote service excellence.
SSM Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
