Patient Services Coordinator

Job description

Job Summary

The Patient Services Coordinator plays a vital role in delivering precise and prompt patient registration and appointment scheduling services. This position is essential for ensuring that all patient details, including demographics, insurance data, charges, and collection records, are accurately captured and maintained in accordance with the organization’s standards.

Responsibilities

• Effectively collect, record, and update patient demographic and insurance data.
• Register patients within the electronic medical record (EMR) system.
• Schedule patient appointments accurately and in a timely manner.
• Document and manage patient charges and payments.
• Assist with patient billing and financial transactions.
• Verify and refresh patient information as needed.
• Utilize Epic and EMR systems for accessing, documenting, and maintaining patient records.
• Employ OnBase for managing documents and related administrative tasks.
• Deliver professional and courteous customer service to patients, family members, and staff.
• Ensure the protection of patient privacy and maintain confidentiality in compliance with HIPAA and organizational policies.
• Perform precise data entry while handling multiple tasks in a dynamic healthcare setting.
• Adhere to established procedures and workflows to guarantee accurate and efficient patient access services.

Qualifications

• Possession of a high school diploma or GED.
• A minimum of one year of experience in a healthcare environment.
• Prior experience using Epic and EMR systems.
• Background in customer service.
• Strong computer skills with the ability to learn and navigate various software applications.
• Exceptional attention to detail and organizational capabilities.
• Excellent verbal and written communication skills.