New York, New York, 10007
Job description
**Sr. Manager**
The Senior Manager is accountable for the management of client account operations, guaranteeing exceptional service delivery and compliance with contractual service level agreements (SLAs). This role involves leading teams, overseeing profit and loss (P&L) performance, and spearheading continuous improvement efforts aimed at boosting client satisfaction. Applicants should hold a Bachelor’s degree and have more than 6 years of experience in a customer service-focused environment with an emphasis on leadership. A strong background in financial management, P&L oversight, and handling the complete employee lifecycle is essential.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
