**Sr. Manager**
The Senior Manager is accountable for the management of client account operations, guaranteeing exceptional service delivery and compliance with contractual service level agreements (SLAs). This role involves leading teams, overseeing profit and loss (P&L) performance, and spearheading continuous improvement efforts aimed at boosting client satisfaction. Applicants should hold a Bachelor’s degree and have more than 6 years of experience in a customer service-focused environment with an emphasis on leadership. A strong background in financial management, P&L oversight, and handling the complete employee lifecycle is essential.
RR Donnelley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
