Job description
**Job Title: Tier 2 Technical Support Specialist**
This role involves delivering Tier 2 technical assistance for hardware, software, and classroom technology throughout campus computing settings. The position is responsible for managing Service Desk tickets, ensuring that documentation is precise and providing professional customer service to faculty, staff, and students. Applicants should hold a bachelor’s degree or have a comparable mix of education and experience, along with a minimum of four months in a related role. Strong troubleshooting abilities and proficiency in supporting diverse computing platforms within a higher education environment are essential for candidates.
