Job Summary
The role involves overseeing the operational processes for key accounts, fostering effective communication, and ensuring compliance with Service Level Agreements (SLAs) among engineering, sales, and product divisions. You will be instrumental in steering cross-department initiatives for major clients and enhancing engineering processes to minimize redundant efforts.
Responsibilities
- Manage the operational flow for critical accounts.
- Facilitate communication and adherence to SLAs among various teams.
- Lead joint projects targeting large customers.
- Optimize engineering workflows to decrease manual tasks.
Qualifications
- Minimum of 5 years of experience as a Technical Program Manager in infrastructure or customer-related technical programs.
- Strong technical expertise in machine learning (ML) infrastructure.
- Proficiency in Kubernetes and distributed systems.
- Adept at bridging communication between technical teams and leadership.
