Job Summary
This position is responsible for managing the daily operations of service, including supervising personnel, managing workflows, and handling customer interactions to guarantee high-quality repair services. The role requires monitoring key performance indicators for the department and working alongside the parts department to ensure both efficiency and profitability are maintained.
Responsibilities
- Manage daily service operations, including staff oversight and workflow management.
- Ensure quality of repairs and customer interactions.
- Monitor performance metrics of the department.
- Collaborate with the parts department to enhance operational efficiency and profitability.
Qualifications
- Proven leadership experience in automotive service, with preference for candidates with dealership experience.
- Strong organizational skills and the capability to coach and develop teams.
- Comprehensive understanding of service operations and financial metrics.
