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You will lead, coach, and develop a team of Legal Implementation Specialists while overseeing complex customer accounts and delivery risks. Additionally, you will define and implement standardized delivery practices to ensure high-quality, scalable customer outcomes. The role requires 5+ years of experience in client-facing legal tech or B2B SaaS roles, specifically in implementation or professional services. Candidates must possess strong leadership skills, a deep understanding of legal workflows, and the ability to manage complex project lifecycles.