Job Summary
The role involves engaging with patients and visitors, assisting with registration processes and paperwork, offering directions and updates, while addressing general inquiries and concerns with empathy. The position requires the maintenance of precise patient records within the electronic medical system and entails handling phone communications, elucidating fundamental payment and insurance protocols, and safeguarding the confidentiality of patient information.
Responsibilities
- Greet patients and visitors with a welcoming attitude.
- Support the registration process and manage necessary paperwork.
- Provide clear directions and pertinent updates to patients and visitors.
- Address general questions and concerns with empathy and professionalism.
- Ensure accurate maintenance of patient information in the electronic medical record.
- Handle incoming calls and provide assistance as required.
- Explain basic payment procedures and insurance processes.
- Protect patient confidentiality at all times.
Qualifications
- A high school diploma or equivalent is mandatory.
- Prior experience or additional qualifications were not specified in the posting.
