Job Summary
The role involves overseeing and managing unified communications networks, including the configuration of customer circuits and call-routing components. Additionally, the position requires assessment, escalation, documentation, and resolution of incidents that may affect service performance. Effective collaboration with customers, stakeholders, and leadership is essential for maintaining network availability and ensuring timely updates within a 24/7 operational framework.
Responsibilities
- Manage and monitor unified communications networks.
- Configure customer circuits and call-routing components.
- Assess, document, escalate, and resolve service-impacting incidents.
- Coordinate efforts with customers and stakeholders to ensure network availability.
- Provide timely situational awareness in a continuous operations environment.
Qualifications
- High school diploma or equivalent is required.
- 2–4 years of relevant experience in the field.
- Possession of an active DoD Top Secret clearance is mandatory.
- Must hold a DoD 8570 IAT Level 2 certification, such as Security+ CE, prior to employment.
- Ability to work rotating shifts across a 24/7 schedule.
- General understanding of voice infrastructure and IP network topologies is essential.
