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Provide help desk support by troubleshooting hardware, software, Windows systems, user accounts, printers, VPNs, email, and ERP access. Maintain workstation and server security and backups, perform system checks, document resolutions, coordinate license renewals, and communicate with users and the IT Manager. Candidates should have recent experience in help desk or technical support, proficiency with Microsoft Office and Windows, and an understanding of Active Directory, Group Policy, and security systems. Strong customer service, communication, organization, technical aptitude, and teamwork are required; familiarity with Linux/Unix, OpenEdge Progress, or QAD is a plus.