Job Summary
The collector is tasked with overseeing overdue accounts by developing repayment strategies and pinpointing the underlying issues contributing to delinquency. This role includes the obligation to keep precise records of accounts and to adhere to company regulations and legal requirements.
Responsibilities
- Negotiate repayment arrangements for delinquent accounts.
- Identify and analyze the root causes of account delinquency.
- Maintain accurate and detailed documentation related to accounts.
- Ensure compliance with company policies and relevant regulations.
Qualifications
- A high school diploma or equivalent qualification is necessary.
- A minimum of two years of experience in customer-facing roles.
- At least one year of experience in collections or resolving account issues.
- Proficiency in using CRM systems is required.
