Job Summary
The IT Support Specialist will provide onsite technical assistance in Lafayette, Louisiana. This role entails engaging with customers, colleagues, engineers, and partners to deliver exceptional support in telecommunications and IT/networking environments. The Specialist is expected to contribute to the NOC/Technical Support Center operations while demonstrating proficiency in specific management systems and database software.
Responsibilities
- Provide onsite IT support for telecommunications and networking issues.
- Collaborate with customers and team members to troubleshoot and resolve technical problems.
- Assist in the management of Active Directory and Exchange systems.
- Utilize database software to support various IT functions.
- Engage with engineers and partners to implement effective support solutions.
Qualifications
- Experience in NOC/Technical Support Center environments.
- Demonstrated skills in telecommunications and IT/networking support.
- Familiarity with management systems and database software.
- Proficient in Active Directory and Exchange Administration.
- Equivalent combination of education and experience relevant to IT support.
