Job Summary
The primary function of this role is to facilitate a welcoming and organized environment for patients within a medical or dental practice. This involves managing patient registrations, scheduling appointments, responding to and directing phone inquiries, confirming insurance coverage, clarifying fees, and processing payments while ensuring precise record-keeping.
Responsibilities
- Welcome patients and assist with the registration process.
- Schedule and manage patient appointments effectively.
- Answer incoming calls and route them appropriately.
- Verify patients’ insurance coverage and explain associated charges.
- Collect payments and maintain accurate financial records.
- Coordinate patient flow with the clinical team.
- Follow up with patients regarding missed appointments.
- Safeguard confidential patient information.
- Utilize the organization’s electronic health record systems.
Qualifications
- A high school diploma or GED is required.
- A minimum of one year of relevant experience in a medical or dental office, or equivalent formal vocational training.
- Familiarity with medical terminology and triage procedures.
- Strong customer service skills and the ability to multitask effectively.
- Flexibility to work at various locations and on weekends as needed.
- Proficiency in both English and Spanish is preferred.
