Job Summary
The Front Desk Representative plays a crucial role in providing a positive first impression for patients. This position involves overseeing patient registration, confirming insurance details, and ensuring smooth payment processes. The representative is also tasked with scheduling appointments and contributing to the overall efficiency of the clinic while upholding the confidentiality of patient information.
Responsibilities
- Greet and assist patients upon arrival.
- Manage and facilitate the registration process for new and returning patients.
- Verify and confirm patients’ insurance information.
- Collect payments and manage financial transactions effectively.
- Schedule and coordinate patient appointments.
- Support the operational flow of the clinic while ensuring patient confidentiality is maintained.
Qualifications
- High school diploma or GED is required.
- Minimum of two years of experience in a customer service role.
- Preferred: One year of experience working in a medical office setting.
- Preferred: Familiarity with electronic health record (EHR) systems.
