Job Summary
The Help Desk Support Specialist plays a crucial role in overseeing user incidents and requests while delivering technical assistance for IT applications and related hardware. This position involves diagnosing and resolving issues both in person and through remote methods, ensuring meticulous documentation within the Technical Assistance Solution Center.
Responsibilities
- Manage and resolve user incidents and service requests efficiently.
- Provide technical support for IT applications and hardware.
- Troubleshoot and rectify issues on-site as well as remotely.
- Maintain detailed and accurate records of incidents in the Technical Assistance Solution Center.
Qualifications
- A minimum of two years of experience in IT support or a closely related technical area.
- Demonstrated proficiency in IT service management best practices.
- Strong skills in troubleshooting both hardware and software issues.
