Job description
**Helpdesk Specialist**
The Helpdesk Specialist serves as the primary technical support resource for government staff, addressing and resolving issues related to hardware, software, and networking. This role entails recording all interactions within the ticketing system, overseeing the lifecycle management of devices, and escalating more intricate technical challenges to advanced support teams. Applicants should possess at least a high school diploma or its equivalent, with a preference for those holding a bachelor’s degree in information technology or a related area. Essential skills include expertise in Windows 11, Microsoft 365, and Active Directory, along with exceptional customer service and problem-solving abilities.
