Job Summary
The position involves delivering Tier II computer user assistance, focusing on both desktop support and service desk operations across Windows and macOS platforms. The role is crucial for maintaining efficient IT operations within the organization.
Responsibilities
- Provide Tier II support for computer users via desktop and service desk functions.
- Manage and oversee IT ticketing systems effectively.
- Perform user account management utilizing Active Directory.
- Troubleshoot and resolve issues related to hardware and software connectivity.
Qualifications
- Active Top Secret clearance with SCI eligibility is mandatory.
- An associate degree in a relevant discipline is required.
- A minimum of 2 years of experience in IT support is essential.
- CompTIA Security+ certification is necessary for this position.
