Job Summary
The Experience Specialist/Receptionist at Ingersoll Urgent Care plays an essential role in creating a welcoming environment for patients. This position involves managing patient interactions, providing information about services, and ensuring a smooth and efficient operation at the front desk.
Responsibilities
- Greet patients and visitors warmly and assist them with the check-in process.
- Handle incoming calls and queries about services and appointments.
- Maintain accurate patient records and ensure confidentiality.
- Coordinate with medical staff to facilitate timely patient care.
- Process payments and manage billing inquiries effectively.
- Support administrative functions to ensure seamless clinic operations.
Qualifications
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in a customer service role, preferably in a medical setting.
- Strong communication and interpersonal skills.
- Ability to multitask and handle a fast-paced work environment.
- Proficient in using computer systems and office software.
- Compassionate and dedicated to providing excellent patient experiences.
