Job description
Job Summary
The Emergency Department Patient Services Representative plays a crucial role in providing excellent front-line customer service and administrative support within the emergency department. This position is responsible for ensuring a smooth patient experience by managing front desk operations, aiding in patient registration, and addressing inquiries related to patient services.
Responsibilities
- Perform patient admissions and registrations accurately and efficiently.
- Greet patients and visitors warmly, providing information as needed to enhance their experience.
- Handle incoming calls, addressing inquiries and directing them to the appropriate department.
- Coordinate patient flow and manage the waiting area effectively.
- Maintain accurate records and ensure compliance with hospital policies.
- Assist with insurance verification processes to streamline patient admissions.
- Support clinical staff by communicating essential information regarding patient arrival.
Qualifications
- High school diploma or equivalent is required; further education in healthcare administration is a plus.
- Proven experience in a customer service role, preferably in a healthcare setting.
- Strong verbal and written communication skills, with an empathetic approach to patient care.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with medical terminology and electronic health records is beneficial.
Location
City, State Zip
Work Arrangement
On-site
