Job Summary
This position focuses on providing support to healthcare professionals and patients through phone communication, specifically in the coordination of medication refills and responding to various inquiries. Additionally, the role includes handling insurance claims, such as managing rejections and obtaining prior authorizations, while acting as a key liaison for all involved parties.
Responsibilities
- Assist healthcare providers and patients with medication refill coordination and inquiries via phone.
- Manage insurance claims, including rejections and prior authorization processes.
- Serve as the primary point of contact for healthcare providers, patients, and insurance companies.
Qualifications
- Must possess a valid license or registration as a pharmacy technician.
- Minimum of one year of experience in a relevant field.
- Familiarity with medical terminology is essential.
- Strong interpersonal and communication skills are required.
- Excellent organizational abilities to thrive in a remote support environment.
