The Lead Front Desk Agent plays a pivotal role in guiding the front desk team, ensuring that guest service aligns with brand standards throughout the check-in and check-out processes. This position involves training team members, managing cash transactions, and addressing complex guest concerns effectively. Ideal candidates will have experience in front desk operations, complemented by excellent interpersonal and problem-solving abilities. Preference will be given to individuals with prior supervisory or leadership experience and familiarity with LMS systems.
Vail Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
