Job Summary
The role involves delivering technical assistance to staff by diagnosing, resolving, restoring, and overseeing corporate hardware and software infrastructure. The individual will be responsible for updating on issue progress, adhering to security and compliance protocols, enhancing IT processes and tools, as well as managing designated projects.
Responsibilities
- Investigate and troubleshoot hardware and software issues faced by employees.
- Repair and maintain corporate hardware and software systems.
- Communicate updates regarding technical issues to relevant parties.
- Follow established security and compliance standards.
- Improve IT processes and tools for better efficiency.
- Manage assigned IT projects from inception to completion.
Qualifications
- Minimum of one year of IT experience, with a focus on troubleshooting and maintaining Windows and macOS operating systems.
- Strong commitment to customer service and support.
- Effective communication, organizational, and prioritization skills.
- Project management and documentation abilities.
- A high school diploma or equivalent is mandatory; an associate or bachelor’s degree in information technology is preferred.
