Job Summary
The Service Manager plays a critical role in guiding and enhancing the HVAC field team, focusing on improving technician performance, maintaining safety standards, and achieving operational success. This position entails managing financial results, ensuring customer satisfaction, and offering technical support for intricate service challenges.
Responsibilities
- Lead the HVAC field team to optimize technician performance.
- Ensure adherence to safety protocols and operational best practices.
- Monitor and enhance financial performance metrics.
- Drive customer satisfaction initiatives and respond to feedback.
- Provide technical direction for resolving complex service issues.
Qualifications
- Minimum of 7 years of experience in commercial HVAC services.
- Prior experience in management or supervisory roles.
- Valid EPA 608 certification is mandatory.
- Strong diagnostic abilities and skills in financial KPI management.
