Job Summary
The IT Support Specialist is responsible for offering initial technical assistance to both clinical and administrative personnel by addressing hardware and software-related problems. This role involves ensuring that all IT inquiries are handled efficiently and professionally.
Responsibilities
- Manage support tickets effectively, ensuring timely resolution of issues.
- Set up and configure new hardware and software for users.
- Travel to various clinic locations to conduct hands-on repairs and troubleshooting.
Qualifications
- Strong skills in troubleshooting Windows operating systems and Microsoft 365 applications.
- Basic understanding of computer hardware components.
- A valid driver’s license is essential for travel to clinic sites.
- Prior experience in a help desk role or possession of relevant technical certifications is advantageous.
