Job Summary
The role involves the design, implementation, and ongoing management of the AWS Connect cloud-centered contact center, focusing on maximizing performance and aligning with business goals. This position plays a critical part in enhancing the customer service experience through the effective use of cloud technologies.
Responsibilities
- Configure and optimize contact flows.
- Oversee and manage outbound marketing campaigns.
- Integrate AWS services such as Lambda and Lex to improve customer interaction dynamics.
Qualifications
- A minimum of 3 years of practical experience with Amazon Connect and AWS cloud services.
- Strong proficiency in scripting and system integration.
- Experience with key performance indicator (KPI) management in a contact center context.
