Job Summary
The role involves responding swiftly to online inquiries and actively engaging prospective customers through various communication channels including phone, text, email, and video. The objective is to establish a connection, build rapport, and successfully schedule showroom appointments.
Responsibilities
- Respond to internet leads promptly to initiate customer engagement.
- Utilize phone, text, email, and video to communicate effectively with customers.
- Build rapport with potential customers to facilitate appointment setting.
- Conduct follow-ups with existing and former customers to nurture relationships.
- Coordinate efforts with sales managers and team members to optimize performance.
- Monitor and track daily performance metrics and activities.
Qualifications
- Minimum of one year experience in a customer-facing position.
- Strong communication and interpersonal abilities.
- Basic proficiency in computer use.
- Possession of a valid driver’s license.
- Attributes sought include friendliness, patience, customer-oriented mindset, eagerness to learn, and capability to perform well in a dynamic environment.
- Employment is conditional upon successful completion of a drug screening and background investigation.
