Job Summary
The role involves delivering comprehensive hands-on technical assistance for various hardware, software, and network challenges. It includes resolving issues, escalating incidents when necessary, and effectively communicating solutions to end users. The position requires managing IT assets and support tickets, ensuring proper documentation and adherence to policies, while also working collaboratively with IT teams to enhance services and contribute to ongoing projects.
Responsibilities
- Provide technical support for hardware, software, and network-related issues.
- Resolve and escalate incidents as required.
- Communicate effective solutions to end users.
- Manage IT assets and track support tickets.
- Maintain documentation and ensure compliance with policies.
- Collaborate with IT teams on projects and service enhancements.
Qualifications
- Minimum of two years of experience in technical support or a related IT role.
- High school diploma or GED required; an associate or bachelor’s degree in computer science or a related area is preferred.
- Proficiency in IT asset management and ITSM platforms.
- Strong troubleshooting skills and effective communication abilities.
- Prioritization skills for managing tasks efficiently.
