Job Summary
The Desktop Support Technician plays a crucial role in delivering technical assistance to employees within the bank by addressing and resolving various hardware, software, and system-related challenges. This position involves setting up workstations, overseeing user account management, and ensuring the upkeep of IT documentation.
Responsibilities
- Troubleshoot and resolve hardware and software issues faced by bank personnel.
- Configure and deploy workstations to meet organizational requirements.
- Manage user accounts for secure and efficient access to systems.
- Maintain comprehensive IT documentation for reference and compliance.
Qualifications
- A minimum of two years of relevant experience in the IT field.
- An associate’s degree or equivalent professional experience.
- Excellent analytical and problem-solving capabilities.
- Strong communication skills for effective interaction with staff.
- Able to lift items weighing up to 50 lbs as needed.
- Willingness to travel between different bank locations for support tasks.
