Job Summary
The Scheduling Coordinator is responsible for overseeing patient appointments, managing telephone communications, and handling patient records along with financial collections. This role requires delivering exceptional customer service while ensuring a professional and organized environment at the reception area.
Responsibilities
- Manage and schedule patient appointments effectively.
- Answer incoming phone calls and provide necessary information to callers.
- Handle and maintain patient records accurately and securely.
- Assist with financial collections related to patient services.
- Provide high-quality, concierge-level service to all patients.
- Ensure the reception area is well-organized and professional.
Qualifications
- High school diploma or equivalent is required.
- A minimum of one year of experience in a customer service role is preferred.
