Job Summary
The role involves managing the scheduling of radiology and MRI examinations across various modalities and service locations. This will be accomplished through efficiently handling both inbound and outbound phone calls, while adhering to prescribed workflows and protocols. The position is designed to enhance patient flow, achieve call center performance targets, and enrich the overall patient experience.
Responsibilities
- Schedule radiology and MRI exams across different service locations.
- Handle inbound and outbound calls while following established protocols.
- Support efficient patient flow and assist in meeting call center performance goals.
- Maintain current training materials for ongoing staff development.
- Contribute to creating a positive and empathetic patient experience.
Qualifications
- A high school diploma or equivalent.
- Preferred experience in a call center environment and healthcare customer service.
- Familiarity with scheduling and accountability for call center metrics.
- Strong communication and interpersonal skills.
- Proficient analytical and problem-solving abilities.
- Able to multitask in a fast-moving setting.
- Exhibit empathy, reliability, and a strong sense of accountability.
