Job Summary
The Help Desk Technician acts as the main resource for technology-related support, handling the diagnosis and resolution of various hardware, software, and network problems. Additionally, this role encompasses technology management tasks such as the deployment of devices, the onboarding of users, and ensuring the precision of inventory records.
Responsibilities
- Provide primary support contact for technology issues, assisting users with troubleshooting.
- Diagnose and resolve hardware and software problems.
- Address networking issues effectively.
- Manage the administration of technology, including user onboarding and device deployment.
- Maintain accurate records regarding technology inventory.
Qualifications
- Minimum of one year of experience in help desk or desktop support roles.
- High school diploma or equivalent is required.
- Proficiency in Windows operating systems and Microsoft 365 applications.
- Understanding of fundamental networking concepts.
- Technical certifications such as CompTIA A+ are preferred.
