Job Summary
We are seeking an experienced leader to oversee corporate IT services encompassing service desk management, identity and access controls, endpoint management, and vendor relations for Software as a Service (SaaS). The role is pivotal in ensuring reliable office and remote worker connectivity, as well as the efficient delivery of IT services alongside budget oversight and prioritization.
Responsibilities
- Oversee the management of IT service delivery, ensuring alignment with business objectives.
- Manage the service desk operations as well as identity and access management.
- Handle endpoint management and maintain relationships with SaaS providers and vendors.
- Direct efforts toward IT asset management and effective connectivity solutions for both office and remote employees.
- Prioritize security and reliability within IT services while facilitating team development.
- Coordinate cross-functional changes and incident responses efficiently.
- Monitor budgets, drive cost-saving measures, and oversee vendor contracts.
- Engage in compliance audits, ensuring adherence to regulatory requirements.
Qualifications
- Minimum of 10 years of experience in the IT field, with at least 5 years in a management role.
- Bachelor’s degree in a relevant discipline or comparable practical experience.
- Proficiency in IT Service Management (ITSM) and familiarity with identity and endpoint management platforms.
- Experience with IT consolidation efforts and managing budgets effectively.
- Strong understanding of vendor contracts and compliance auditing processes.
- Ability to lead teams and leverage AI tools for improved IT service delivery.
