Job Summary
The Leave Services Representative serves as a case manager within a call center environment, overseeing the intake of leave and disability claims while providing essential education to clients. This role is crucial in assessing eligibility for the Family and Medical Leave Act (FMLA) and various company benefits, all while maintaining adherence to applicable state and federal regulations.
Responsibilities
- Manage the intake process for leave and disability claims.
- Process claims effectively while ensuring compliance with legal guidelines.
- Educate employees about their benefits and leave options.
- Determine eligibility for FMLA and company benefits based on individual circumstances.
- Maintain accurate and detailed records of all claims and communications.
Qualifications
- 2-3 years of experience in customer service, ideally centered around leave administration.
- Strong proficiency in Microsoft Office applications.
- Familiarity with software systems such as PeopleSoft and Salesforce is highly desired.
- Excellent communication skills and attention to detail.
