**Senior Customer Service Representative**
The Senior Customer Service Representative is responsible for addressing intricate customer inquiries, overseeing escalated service requests, and conducting quality assessments of customer interactions. This role also involves offering coaching to peers, assisting in training initiatives, and participating in activities aimed at enhancing processes and managing workforce efficiency. Applicants should possess a minimum of three years of experience in a contact center or customer support environment, along with a high school diploma or equivalent. To qualify, candidates must be U.S. citizens or legal residents with a continuous residency in the U.S. for at least two years and must successfully pass a federal background check for a Public Trust clearance.
