Job Summary
This role involves supporting telemedicine consultations by effectively managing communication between clients and healthcare providers. The position requires sharing pertinent encounter information and assisting clients during their visits, ensuring a smooth telehealth experience.
Responsibilities
- Coordinate communication between clients and providers during telemedicine visits.
- Share encounter details and provide support to clients throughout their appointments.
- Troubleshoot technical issues related to the telemedicine platform and database.
- Fax necessary medical records and input notes into electronic health records (EHR) for clients.
Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service abilities with a focus on detail-oriented tasks.
- Effective computer skills, including typing proficiency.
- Ability to multitask efficiently, especially in high-pressure environments.
- Proficiency in Microsoft Excel and a reliable internet connection.
- Familiarity with Zoom and experience in technical troubleshooting are advantageous.
- Previous experience in healthcare or with individuals with intellectual and developmental disabilities (I/DD) is beneficial.
