Job Summary
The technician’s main role is to oversee and address user support inquiries, providing solutions for hardware and software challenges across diverse devices. This position also encompasses desk-side support responsibilities, asset inventory management, and the preparation of IT equipment for deployment.
Responsibilities
- Monitor user support requests and provide timely assistance.
- Troubleshoot a variety of hardware and software issues.
- Deliver desk-side support to users as needed.
- Manage inventory of IT assets effectively.
- Prepare and configure IT equipment for deployment to users.
Qualifications
- High school diploma or equivalent required.
- 0-2 years of relevant experience in IT support.
- Basic understanding of Microsoft Windows operating systems.
- Must be a U.S. citizen eligible to obtain Public Trust Clearance.
- Relevant certifications such as CompTIA A+ or ITIL are preferred.
