Job Summary
The Payroll Support Representative is responsible for offering technical and functional assistance to clients in relation to payroll systems, taxation factors, and the payroll processing cycle. This role involves working closely with both internal departments and external vendors to effectively address complicated client challenges and maintain a high standard of service.
Responsibilities
- Provide expert technical and functional assistance to clients on payroll applications and processing.
- Assist clients with understanding payroll tax considerations and compliance with wage and hour regulations.
- Coordinate with internal teams and third-party vendors to troubleshoot and resolve complex issues.
- Ensure clients receive top-quality service and support throughout their payroll processes.
Qualifications
- A minimum of 2 years of professional experience in payroll processing.
- Basic knowledge of payroll tax laws and wage and hour statutes.
- A bachelor’s degree is preferred for candidates.
- Completion of the Fundamental Payroll Certification (FPC) is considered a significant asset.
