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Team Manager Existing Customer Operations

Norwood, Massachusetts, 02062

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Full Time
Onsite
$62150 - $115390/yr
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Job Summary

The Team Manager plays a crucial role in overseeing and coordinating the activities of the service workforce to guarantee effective installation and service within a specified area. This position serves as a vital connection between the district service team and corporate offices, prioritizing profitability, quality, and customer retention.

Responsibilities

  • Plan and manage service workforce activities to achieve operational efficiency.
  • Act as a liaison between corporate and the district service team.
  • Focus on enhancing profitability and ensuring the delivery of high-quality services.
  • Promote initiatives to improve customer retention rates.

Qualifications

  • An associate degree or equivalent experience is required.
  • 3 to 5 years of experience in high-volume operations within the industry.
  • Demonstrated leadership capabilities and strategic thinking skills.
  • Intermediate to advanced proficiency in computer skills is necessary.
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