Job Summary
This role is responsible for managing daily service and repair operations, leading service personnel, and ensuring that customer demands are met in a timely and professional manner. The position requires maintaining precise ERP and inventory documentation, fostering vendor relationships, ensuring adherence to safety and regulatory standards, as well as monitoring service efficiency and customer satisfaction levels.
Responsibilities
- Supervise daily service and repair tasks.
- Lead and manage service team members.
- Address customer needs in a prompt and professional manner.
- Maintain accurate records in the ERP and inventory systems.
- Manage relationships with vendors.
- Enforce compliance with safety and regulatory requirements.
- Track and evaluate service performance metrics and customer satisfaction.
Qualifications
- Demonstrated experience in service management, preferably with expertise in rental services.
- Strong leadership, communication, problem-solving, and organizational skills.
- Familiarity with customer service principles, budgeting, and financial management.
- Proficiency in using computer systems, including Microsoft Office applications.
- Able to inspire and motivate staff while managing various projects simultaneously.
