Job Summary
The role involves overseeing the management of relationships with designated retail partners while ensuring the effective deployment and ongoing support of Automated Retail locations. This includes coordinating site approvals, installation processes, relocations, and managing customer communications. The position requires collaboration with both internal teams and external partners to address challenges, execute business initiatives, and enhance the customer experience and operational processes.
Responsibilities
- Manage and strengthen relationships with assigned retail partners.
- Oversee the deployment and continual support for Automated Retail locations.
- Coordinate site approvals and installation activities.
- Assist in the relocation of retail sites as necessary.
- Manage communications with customers regarding retail operations.
- Work with internal teams and external partners to resolve issues.
- Deliver on business initiatives and performance reviews.
- Prepare reports to assess and improve customer experience and business operations.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Minimum of eight years in account management, customer success, or related roles.
- Experience in retail operations, business operations, or sales operations supporting large retailers.
- Proficient in relationship-building and project management skills.
- Strong organizational, communication, presentation, and problem-solving abilities.
- Preferred knowledge of grocery retail, automated retail, deployment processes, and familiarity with CRM systems, Airtable, and Power BI.
