Job Summary
The Manager is responsible for driving both strategic and operational leadership within patient access and scheduling services, ensuring these align with the institution’s priorities and emphasize patient-centered care. This position involves overseeing various multidisciplinary teams to enhance appointment scheduling systems, manage contact center functionality, and streamline access workflows, all through informed, data-driven strategies.
Responsibilities
- Lead and manage patient access and scheduling services effectively.
- Ensure strategies align with institutional goals and enhance patient-centered care.
- Oversee teams to optimize appointment scheduling and contact center operations.
- Utilize data analytics to inform decision-making and improve workflows.
- Facilitate collaboration across multidisciplinary teams to improve service delivery.
Qualifications
- A Master’s degree with a minimum of one year of relevant experience, or a Bachelor’s degree with five or more years of pertinent experience.
- Proven expertise in leadership, operations, finance, and methodologies for change management.
- Strong capability in analyzing data to support operational improvements.
