Job Summary
The Help Desk Technician is responsible for delivering Tier 1 technical assistance concerning hardware, software, and network challenges to both staff and students. Additionally, this role entails overseeing the entire lifecycle of student Chromebooks, which includes setup, inventory management, and distribution.
Responsibilities
- Provide technical support for various hardware, software, and networking issues.
- Manage the configuration, tracking, and deployment of student Chromebooks.
- Assist staff and students with troubleshooting and resolving IT-related problems.
Qualifications
- A high school diploma complemented by considerable coursework in IT is mandatory.
- An associate degree or relevant certifications are highly regarded.
- Demonstrate strong technical skills along with outstanding customer service capabilities.
- Ability to troubleshoot and resolve common IT issues effectively.
