Job Summary
The Healthcare Scheduler position located in Gaithersburg, MD, is a hybrid role offered as a 3-month contract. The hourly pay ranges from $19 to $25. This role plays a vital part in ensuring that patients receive timely and efficient scheduling of diagnostic and interventional procedures in alignment with established protocols.
Responsibilities
- Organize and schedule diagnostic imaging, radiology services, and related procedures while adhering to departmental guidelines.
- Coordinate complex appointments that involve several steps, resources, and clinical considerations.
- Communicate with patients to arrange appointments, clarify scheduling details, and provide necessary pre-appointment information.
- Deliver empathetic and professional customer service throughout the scheduling process.
- Ensure scheduling information is complete and accurate before confirming appointments.
- Verify that required data is available to facilitate proper scheduling.
- Engage with clinical staff and physician offices to gather additional information or clarify any questions.
- Address scheduling issues and clinical inquiries appropriately by escalating to the relevant team.
- Maintain meticulous documentation of appointment details and patient interactions in the scheduling software and electronic medical records.
- Assist with scheduling calls in a call-center environment, including handling rescheduling and cancellations.
- Uphold patient confidentiality while adhering to HIPAA and organizational policies.
- Participate in training, team meetings, and departmental communications.
- Collaborate with colleagues to meet the scheduling demands and improve patient accessibility.
- Perform additional scheduling duties as assigned based on departmental requirements.
Qualifications
- At least 2 years of experience in healthcare scheduling with a focus on radiology and procedural scheduling.
- High School Diploma or equivalent educational background.
- Proven experience in patient communication regarding appointment logistics and preparation.
- Background in a healthcare-related setting such as hospitals, physician practices, or imaging centers.
- Familiarity with medical terminology.
- Experience with healthcare scheduling and electronic medical record platforms.
- Proficiency in navigating multiple scheduling systems and maintaining communication with patients and clinical teams.
- Prior experience with Cerner is preferred.
- Strong skills in data entry and computer operation.
