Job Summary
The Patient Care Advocate II is responsible for organizing and managing the front desk operations on a daily basis. This role is vital in ensuring a smooth patient flow and enhancing staff performance to drive productivity levels. The advocate serves as a point of contact for both patients and physicians, ensuring effective resolutions to any issues that arise while upholding adherence to admissions policies.
Responsibilities
- Oversee daily front desk activities to ensure organized operations.
- Facilitate efficient patient flow and optimize staff performance.
- Train new employees to maintain service standards.
- Address and resolve issues involving patients and physicians.
- Ensure compliance with admissions policies and procedures.
Qualifications
- High school diploma or an equivalent qualification is required.
- A minimum of 6 months experience in a medical practice or call center setting.
- Knowledge of radiology exam scheduling and medical terminology is essential.
- Strong communication and problem-solving abilities are necessary for the role.
