Job Summary
The Sales Manager plays a crucial role in building and guiding the inside sales team to achieve organizational objectives and ensure top-notch customer service. This position involves crafting effective lead generation tactics and overseeing client interactions, while also addressing any escalated matters that arise.
Responsibilities
- Recruit, train, and mentor the inside sales personnel to align with the company’s targets.
- Formulate strategies for generating leads to enhance sales opportunities.
- Manage and nurture customer relationships to strengthen loyalty and trust.
- Address complex customer issues that require resolution and ensure customer satisfaction.
Qualifications
- A bachelor’s degree in marketing or business-related field.
- Minimum of two years of experience in sales or call center management.
- Strong knowledge of CRM software, with a focus on Salesforce.
- Excellent communication and organizational abilities.
