Job Summary
The role involves delivering essential front-of-house patient assistance, which includes responsibilities such as check-in and check-out processes, patient intake, verification of insurance details, scheduling appointments, managing paperwork, and ensuring effective follow-up. The position requires maintaining a welcoming office environment, utilizing various technological systems employed by the organization, addressing patient feedback, and providing support to both healthcare providers and team members in their daily operational tasks.
Responsibilities
- Assist patients with check-in and check-out procedures.
- Conduct patient intake and verify insurance information.
- Schedule appointments and manage relevant paperwork.
- Maintain a clean and professional office environment.
- Utilize organizational technology systems efficiently.
- Respond to patient feedback and inquiries.
- Support healthcare providers and colleagues with daily operational requirements.
Qualifications
- Minimum of one year of experience in a customer-facing or patient support position.
- Strong written and verbal communication skills.
- Experience in collaborative, diverse team environments.
- Ability to adapt under pressure and address challenges proactively.
- Proficiency in computer use and familiarity with various software systems.
