Job Summary
The role involves providing front desk reception and customer service, addressing general inquiries from veterans, and directing complex issues to the appropriate personnel. Additionally, the position supports overall office functions through document preparation, record-keeping, mail distribution, appointment scheduling, routine transaction processing, and assisting National Service Officers.
Responsibilities
- Deliver reception services and customer support to veterans.
- Address general inquiries and connect complex matters with relevant staff.
- Prepare essential documents and maintain accurate records.
- Handle mail distribution and schedule appointments efficiently.
- Process routine transactions and provide assistance to National Service Officers.
Qualifications
- A high school diploma or equivalent is required.
- 0 to 7 years of experience in administrative or clerical roles.
- Basic skills in Microsoft Word, Outlook, and Excel are necessary.
- Strong communication and customer service qualities are essential.
- Attention to detail and the ability to manage multiple tasks while ensuring confidentiality.
- Preferred knowledge of legal or medical terminology.
