Job Summary
The Service Manager plays a critical role in enhancing the efficiency of the service department to boost profitability while maintaining exceptional customer satisfaction. This position involves supervising daily operations and ensuring all aspects of the department run smoothly.
Responsibilities
- Optimize service department processes to improve profitability.
- Supervise daily operational activities, including scheduling and staff management.
- Implement marketing strategies to promote the service department.
- Ensure accurate billing and manage warranty claims effectively.
Qualifications
- Demonstrated leadership abilities and effective personnel management skills.
- General knowledge of troubleshooting heavy equipment.
- Basic computer proficiency is required.
- Possession of personal hand tools and pneumatic tools is essential for the role.
